I see a core charge on my order - what is this?
A core charge is a refundable charge that is added by Audi to the price of a re-manufactured or exchange product as Audi wants the old unit returned. They'll often re-use/re-build a new unit with the returned core. Typically - core charges are added to items like Audi engines, transmissions, alternators, high-pressure pumps, driveshafts, power steering pumps and racks, starters, etc. When purchasing one of these parts through our site, you'll see the core charge added, and you'll pay the full price of the item plus the core charge. You'll then be reimbursed the core charge when you send back the old unit you're replacing. Please be sure to return the part in the same Audi box the new part comes in, with all labels, packing material, etc. Like our flexible 120 Day Return Policy, we ask that Audi cores are sent back for credit within 120 days.
Genuine Audi Remanufactured Parts
The underlying idea behind a remanufactured part is recycling and protecting the environment. Every exchangeable part is subject to exactly the same quality specifications as a Genuine Original Audi Part and it even carries the same 1 year/12,000 miles warranty.
To request a core return:
1. Request an RMA # through our Contact Us form here, selecting "Return Request" as the reason. Please include your order # and part # of the core. We'll quickly email you an RMA # that you'll use to send back your core in the same Audi box the new unit came in. Please include a copy of your invoice, packing slip, or order confirmation, and be sure to securely package the shipment, and drain all fluids from the core (if applicable).
2. Ship back your core to us at:
BMW of Silver Spring <<yes, BMW - our shipping/returns dept is in our BMW warehouse.
getAudiparts RMA # ______ <<insert RMA # here.
3211 Automobile Blvd
Silver Spring, MD 20904
Return shipping charges for cores are your responsibility - we recommend using a shipping carrier that provides tracking/delivery information. We unfortunately can not apply a core credit if the core doesn't make it back to us.
3. Once returned, please allow 5-7 business days to process your core return and apply the credit to your original payment method. It can take many business days for the actual credit to post to your account depending on your bank. Please monitor your bank statement or PayPal for the credit to post. If we are unable to credit the original payment method, our accounting dept. will mail a check. Please let us know if your mailing addresses changes.